Delivery & Returns

Delivery Cost

Free delivery within the UK applies to all orders over £25

Royal Mail 2nd Class (Estimated delivery within 2 working days if ordered before 12pm Monday – Friday) = £4.95. Each order usually takes 2-3 business days to arrive. Please allow a little longer during busier times such as Christmas or Bank Holidays.

Please note some of your items may be split into separate deliveries.
For certain postcodes in the Scottish Highlands and Islands, delivery may take an additional 2-3 days to arrive.

Where We Deliver

We ship nationwide to the UK.

Do you Ship Internationally?

We can ship internationally. Should you wish to order from overseas please contact our team for a personalised shipping quotation, Standard overseas shipping is from 12.88 and tracked international shipping is from £19.88.

How Long Do Deliveries Take?

All our products are shipped via Royal Mail 2nd Class Delivery. This means your nationwide package or parcel will arrive within 3-5 business days.

Returns

If an item is shown as damaged upon delivery, then we are happy to repair and replace it as appropriate. Please also let us know if you are not entirely satisfied with our products or our service so that we can rectify the situation immediately.

If you need to return your order, just let us know within 30 days of receiving your order. Please do not return an item without contacting us first, as we'll be unable to process a return or refund. To complete your return, we require a receipt or proof of purchase.

Please note that we cannot accept returns on any natural or plant-based products such as Hape.

Sale items (if applicable)

Only regular-priced items may be refunded and unfortunately, sale items cannot be refunded.

Exchanges & Refunds

We only replace items if they are defective or damaged.

Once your return is received and inspected, you will receive emailed confirmation of acceptance. Please return the product(s) in their original packaging in the original packaging or equivalent packaging.

We recommend that you use a tracked delivery service to ensure receipt.

Our Returns Address is: Ajooni Retreat, Richard Hall House, Bridgnorth Road, Wombourne, South Staffordshire, WV5 0AL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refunds are processed within 2-5 business days of receiving and accepting your returned goods.